ERP SOLUTIONS

In his book Accounting Information Systems, Basic Concepts & Current Issues, 2nd Edition by Dr. Robert L. Hurt of California State Polytechnic University, Pomona – he asks Robert Eppele, founder and CEO of ERP Solutions to share important ideas and concepts about real-world business process management. These points on business process management were taken as an excerpt from that interview;

1) Understand how business processes interact with/support organizational strategy.

2) Move away from the “we’ve always done it this way” mentality.  Be open to alternatives.

3) Enlist top management support; ensure that top management can describe current business processes before trying to reengineer/maintain/modify the process.

4) Managing business process is fundamentally about people, not technology/documents. 

5) It’s important to hire people who can thing beyond their little piece of the world and see how what they do fits into the “bigger picture.”

6) Don’t rely on external consultants to the exclusion of internal employees.  Value the experience of people in the organization who are close to the process.

7) When using consultants, make sure the task is well defined, with specific deliverables defined by the company.

8) Communicate early; communicate often.  Deal immediately with objections/issues as they arise.

by Dr. Robert L. Hurt Accounting Information Systems, 2nd Edition